Tehreem Firdous
QA Engineer Analyst
About
Experienced QA Engineer Analyst with a strong background in software quality assurance, testing, customer support, and user experience improvement. Skilled in identifying, documenting, and tracking software defects while ensuring applications meet business requirements, quality standards, and customer expectations before release. Combines technical testing expertise with customer support capabilities, serving as a key bridge between end users and development teams. Experienced in handling customer inquiries, troubleshooting issues, managing support tickets, reproducing reported bugs, and ensuring timely resolution of user concerns. Adept at gathering customer feedback and translating real-world user experiences into actionable improvements for product development teams. Proficient in manual testing, functional testing, regression testing, user acceptance testing (UAT), test planning, defect management, and quality control processes. Works closely with developers, project managers, and stakeholders to verify software functionality, validate fixes, and maintain product reliability. Dedicated to delivering high-quality software and exceptional customer experiences through attention to detail, analytical thinking, and effective communication. Passionate about improving product performance, increasing customer satisfaction, and ensuring seamless interactions between users and technology solutions.
Core Skills
Want to work with Tehreem?
Get in touch and let's discuss how we can build something great together.